Yves Dallery’s perspective on “operations” centers on the integrated set of activities, decisions, and processes an organization undertakes to transform inputs into valuable outputs. This encompasses everything from resource acquisition and management to production, delivery, and service. A manufacturing company, for instance, engages in operations by sourcing raw materials, operating machinery to convert those materials into finished goods, managing inventory, and distributing those goods to customers.
This viewpoint is crucial because effective management of these interconnected activities directly impacts an organization’s profitability, efficiency, and competitive advantage. Historically, a focus on optimizing individual departments often overshadowed the importance of viewing operations as a holistic system. Dallery’s work emphasizes the need for a unified, strategic approach to operations management that aligns with overall organizational goals.
