A structured approach to controlling and optimizing an organization’s spending on communication-related services. It encompasses processes that include invoice processing, auditing, dispute resolution, inventory management, contract negotiation, and usage monitoring. An example of this is a business implementing software to automatically track and analyze its mobile phone, landline, and data service charges to identify errors and areas for cost reduction.
Effective resource allocation in this area provides enhanced budgetary control, reduced operational costs, and improved compliance. Historically, the increasing complexity of communication technologies and service agreements has driven the need for specialized systems and expertise to manage these expenses effectively. The consequences of overlooking these processes include overspending, missed savings opportunities, and potential regulatory issues.
