An alteration to any IT service, configuration item, or associated documentation is centrally managed through a structured process. This encompasses a wide range of modifications, from minor updates to significant system overhauls, all carefully planned and implemented to minimize disruption and risk. For instance, deploying a new software version, upgrading a server’s operating system, or altering network configurations are all examples falling under this controlled process.
Effective management of these alterations is crucial for maintaining service stability, optimizing performance, and ensuring alignment with business objectives. A well-defined process minimizes adverse impacts, reduces incidents, and enhances the ability to adapt to evolving business demands. Historically, ad-hoc modifications often led to instability and increased costs, highlighting the necessity for a formalized and controlled approach.
