The phrase refers to the features and services provided within a hotel room at no extra cost to the guest. These offerings are intended to enhance the comfort, convenience, and overall experience of the stay. Examples may include items such as toiletries (shampoo, soap, conditioner), towels, linens, a television, a telephone, Wi-Fi access, and in-room coffee or tea making facilities.
These provisions play a significant role in influencing guest satisfaction and loyalty. Their presence or absence can significantly impact a traveler’s perception of value and the likelihood of repeat business. Historically, the range of included items has expanded over time, reflecting evolving expectations regarding comfort and connectivity during travel.